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Privacy Policy

Effective Date: Wed Oct 09 2024, 12:00:00 AM

At 20three, your privacy is a top priority. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you use our telehealth services. By accessing or using our services, you agree to this Privacy Policy.

Information We Collect

When you use our telehealth services, we may collect the following information:

  • Personal Identification Information: Name, email address, phone number, and postal address.
  • Health Information: Medical history, current health conditions, medications, and other related health data.
  • Payment Information: Credit card or payment details, billing address, and transaction data for service fees.
  • Technical Data: Device information, IP address, browser type, and usage data (cookies, tracking tools).

How We Use Your Information

We use your information for the following purposes:

  • Service Delivery: To provide telemedicine consultations, health assessments, and medical guidance.
  • Communication: To send appointment confirmations, reminders, and important service updates.
  • Improving Services: To enhance our platform functionality, customer support, and user experience.
  • Legal Compliance: To comply with local laws and regulatory requirements in the healthcare domain.

Sharing Your Information

We do not sell your personal information. However, we may share your data with the following entities under strict confidentiality:

  • Healthcare Providers: Doctors and healthcare professionals involved in your care.
  • Third-Party Service Providers: Entities that assist in delivering our services (e.g., payment processors, technical support).
  • Legal Authorities: When required by law, such as responding to a court order or legal obligation.

Data Protection and Security

We take data security seriously and implement appropriate technical and organizational measures to safeguard your personal and health information, including:

  • Encryption: Data is encrypted both in transit and at rest.
  • Access Controls: Restricted access to personal data only to authorized personnel.
  • Secure Payment Processing: All financial transactions are processed securely using third-party payment providers.

Your Rights

You have certain rights regarding your personal information, including:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You may update or correct any inaccuracies in your information.
  • Deletion: You can request the deletion of your personal data, subject to legal and contractual obligations.
  • Withdrawal of Consent: You may withdraw consent for the collection or processing of your data at any time.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or process personal information from children without verified parental consent.

Terms & Conditions

Effective Date: Wed Oct 09 2024, 12:00:00 AM

Welcome to 20three. These Terms and Conditions (“Terms”) govern your use of our telehealth services, including medical consultations, health assessments, and related offerings. By accessing or using our services, you agree to these Terms.

Acceptance of Terms

By using our telehealth services, you agree to these Terms and any applicable laws. If you do not agree to any of these Terms, please do not use our services

Services Provided

The information provided during consultations is for medical guidance only and should not replace in-person diagnosis or emergency care. Always consult a physician for critical or severe medical issues. 20three provides telemedicine services that include but are not limited to:

  • Remote consultations with licensed healthcare providers.
  • Health assessments and diagnostic services.
  • Recommendations for treatment and follow-up care.

Eligibility

To use our telehealth services, you must:

  • Be at least 18 years old, or have parental consent if under 18.
  • Provide accurate and complete health information during consultations.
  • Agree to comply with all applicable local laws regarding telemedicine and healthcare services.

Health Information and Privacy

By using our service, you agree to share your personal health information with us, which may include medical history, current symptoms, and other relevant data. We will collect and use this information in accordance with our Privacy Policy.

Medical Disclaimers

Our telehealth services provide healthcare guidance but do not replace emergency care or in-person doctor visits. In the event of a medical emergency, please contact your nearest emergency medical service provider.

  • We make no guarantees that the telehealth service will address every health concern.
  • The accuracy of diagnosis and treatment may depend on the completeness and accuracy of the information provided by you.
  • Our services are intended for informational and guidance purposes only. They are not intended to diagnose, treat, cure, or prevent any disease. For any medical condition, you should seek the advice of a qualified healthcare professional.

Use of Service

You agree to use our services responsibly and in compliance with these Terms. Specifically:

  • You will not misuse the platform or provide false information.
  • You will not engage in abusive or inappropriate behavior during consultations.
  • You agree not to use our services for emergencies, medical crises, or any condition that requires immediate, in-person medical attention.

Payment and Fees

Our services are subject to fees, which are clearly stated during the booking process. You agree to pay all applicable fees in full before receiving the service. We may use third-party payment processors to handle transactions securely. Refunds are available on a case-by-case basis, subject to the discretion of 20three.

Intellectual Property

All content on the website, including logos, text, graphics, and service offerings, is owned by 20three or licensed to us and is protected under copyright and trademark laws. You may not copy, reproduce, or use any of the content without written permission.

Limitation of Liability

To the maximum extent permitted by law, 20three and its healthcare providers shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the telehealth services. This includes, but is not limited to:

  • Misdiagnosis or delays in receiving the correct diagnosis or treatment.
  • Issues arising from inaccurate health information provided by the user.
  • Technical failures or service interruptions.

Termination of Services

We reserve the right to terminate or suspend your access to our services at any time if you violate these Terms or engage in behavior deemed harmful, abusive, or illegal

Changes to the Terms

We may update or modify these Terms from time to time. Any changes will be effective immediately upon posting on our website. Continued use of the services after any changes constitutes your acceptance of the new Terms

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles. Any legal actions or disputes shall be subject to the exclusive jurisdiction of the courts in India.

Disclaimer

Effective Date: Wed Oct 09 2024, 12:00:00 AM

The services provided by 20three are for informational and guidance purposes only. The content, consultations, and recommendations offered through our platform do not constitute medical advice, diagnosis, or treatment. We are not a substitute for in-person professional medical care, and our services should not be used in emergencies or as a replacement for consultation with a licensed healthcare provider.

Medical Disclaimer

While we strive to provide accurate, up-to-date health information, the advice and guidance provided by our platform, including telehealth consultations, are based on the information you provide and should not be relied upon as a comprehensive diagnosis or treatment plan. The results of consultations and recommendations may vary, and we make no guarantees regarding the outcome of any health-related guidance offered through our service. Our services are intended for informational and guidance purposes only. They are not intended to diagnose, treat, cure, or prevent any disease. For any medical condition, you should seek the advice of a qualified healthcare professional.

No Doctor-Patient Relationship

Using our services does not create a formal doctor-patient relationship. Any reliance on the information provided through 20three is at your own risk. We recommend consulting with your primary care provider or a specialist for any medical concerns before making decisions about your health and treatment options

No Liability

20three and its team are not responsible for any loss, injury, or harm resulting from the use of our services, including delays, omissions, or inaccuracies in the information provided. In the event of an emergency or serious health issue, please seek immediate medical attention or contact emergency services.

Supplement & Natural Medicine Disclaimer

Any recommendations regarding supplements, herbal treatments, or alternative medicine practices are for informational purposes only and should not be considered as medically validated treatments. Consult with a healthcare provider before starting any supplement regimen, especially if you are pregnant, nursing, have a pre-existing condition, or are taking any medications.

Changes to Services

20three reserves the right to modify, change, or discontinue any aspect of its services at any time without notice. It is your responsibility to review this disclaimer and all terms regularly to ensure compliance with any changes.